Frequently Asked Questions

USPS, free on every US order. You’ll get a tracking number by email when it ships. We don’t ship outside the US yet.

Orders placed before 2:30 PM EST Monday–Friday ship the same day. Anything later ships the next business day.

Marked delivered but not there? Give it a day — carriers sometimes scan early. Check with neighbours and your mail room.
Tracking stalled? Email info@deezsmokeshop.com with your order number and we’ll open a trace and sort out a replacement or refund.
Please report lost packages within 30 days of the ship date, and double-check the address at checkout — we can’t cover deliveries to temporary or incorrect addresses.

Email a photo and your order number to info@deezsmokeshop.com within 30 days. We’ll replace it or refund you, no return shipping needed.

Visa, Mastercard, American Express and Discover, processed securely by Authorize.net. We never see or store your full card number.

At checkout, when you place the order.

Usually the billing ZIP code doesn’t match the card. Check that first, then try again. Still stuck? Message us.

Sales tax is calculated automatically based on your shipping address, as required by state law. We don’t set the rate or keep it.

Only before it ships — and we ship fast. Email info@deezsmokeshop.com with your order number right away. Once it’s on its way, use a return instead.

30 days from delivery for a refund or exchange. Items must be unused, in original condition and packaging. Sale items are final. Full details in the Refund & Returns Policy.

Email info@deezsmokeshop.com with your order number and what you’d like to do. We’ll confirm and give you the return address. If an exchange item sells out before your return arrives, we refund instead.

No fee. You cover return postage unless the return is our error (damaged, defective or wrong item), in which case it’s on us.

We process it once your return arrives. Allow 3–5 business days for it to show on your original payment method.