Refund & Returns Policy

Last updated: September 20, 2026

We want you to love what you ordered. If something isn’t right, here’s how returns, exchanges and refunds work.

The basics

• You have 30 days from delivery to return or exchange an item.
• Items must be unused, in their original condition and original packaging.
• We need your order number or proof of purchase.
• Sale items are final sale and can’t be refunded.

Damaged or defective items

If your order arrives damaged or something is defective, email info@deezsmokeshop.com within 30 days with your order number and a photo. We’ll replace it or refund you — you won’t pay for return shipping on our mistake.

How to start a return

• Email info@deezsmokeshop.com with your order number and what you’d like to return or exchange.
• We’ll confirm and you can ship the item to: 2177 Westbelt Drive, Columbus, OH 43228.
• Please don’t send items back without contacting us first, and don’t return anything to the manufacturer.

Return shipping

For returns that aren’t due to our error, you cover the cost of return shipping, and original shipping costs (if any) aren’t refunded. We recommend a trackable service — we can’t refund items that don’t reach us.

Refunds

Once we receive and inspect your return we’ll email you. Approved refunds go back to your original payment method, usually within 3–5 business days depending on your bank. Items showing signs of use, or returned outside the 30-day window, may receive a partial refund or store credit.

Haven’t seen your refund? Check with your card issuer first — posting can take a few days. If it’s still missing, contact us and we’ll trace it.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive store credit for the value of the return. Otherwise the refund goes to the original purchaser.

Questions

We’re here Monday–Friday, 8 AM–7 PM EST.
Email: info@deezsmokeshop.com
Phone: (239) 703-3122
Mail: 2177 Westbelt Drive, Columbus, OH 43228