FAQS

How are orders shipped?

We ship via UPS ground service.

How quickly are orders shipped?

We make every effort to ship your order the same day as the order is placed if received prior to 2:30 PM EST.  Otherwise, we ship your order on the very next business day.

 We are open Monday – Friday from 8:00 AM – 7:00 PM EST.

Which credit cards do you accept?

We accept VISA and Mastercard.

Can I make changes to my order?

Unfortunately, we can’t make changes or cancel an order after it’s been shipped.

An item may only be canceled if it is has not shipped. If you would like to cancel an order or item that has not shipped, shoot us an email at info@shamanschoice with your order number and we’ll handle that for you.

Why was I charged tax?

We unfortunately don’t have control over the taxes that are charged – they are added in automatically and are subject to tax laws that are constantly being updated. To give you a little more info: the way that taxes are charged online within the USA is changing right now because of the South Dakota v. Wayfair case. Because of this case, online tax parameters will no longer necessarily match up to each state’s laws that apply to in-person purchases. If you’d like more information about this case, the following article gives a helpful overview: https://www.aicpa.org/advocacy/state/south-dakota-v-wayfair.html

Why isn’t my payment going through?

Please double check to ensure you’re using the proper billing zip code associated with the credit card. Additionally, in order to pay with a credit card, your order must be above $0.50.

Will I be charged right away when I place an order?

Yes, your card will be charged right away. We don’t store payment information for security purposes.

My order never arrived, what do I do?

Oh no! We’re sorry to hear that. Our shipping carriers work independently from Shaman’s Choice, but here are a few solutions we can offer:

If your package has been marked delivered and it’s only been a day or two, sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for it in the next few hours.

If the tracking hasn’t been updated in an unusually long time or if it was never updated since the label was created, chances are it was lost in transit. Please send an email to [email protected] so we can help you look into this.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.

Customer support must be notified of any lost packages within 30 days of the ship date. If a package is not reported as lost within 30 days of the ship date, customer service will not be able to assist with a replacement or refund.

What is your return/exchange policy?

Most Shaman’s Choice products are guaranteed for 30 days after purchase date. If any issues arise during that time, the item can be returned for a refund or exchange. Items must have been purchased from shamans choice.com and must be returned in their original condition and packaging. If used items are returned, a partial refund may be given in the form of store credit.


*The following items do not qualify for returns or exchanges: 
– Items marked as final sale
– Warehouse and sample sale purchases
– Gift cards

How do I make a return/exchange?

Head to our Returns & Exchanges page for options and a step-by-step guide.
You will receive an email confirmation when your return/exchange has been processed (be sure to check your spam folder).

Heads up: If you select to exchange, but the item sells out before your return is finalized, the exchange will instead default to a refund.

Is there a fee for returning?

All refunds may require an $8.00 processing fee, which will automatically be deducted from your refund. Exchanges and returns for store credit are free.

Questions? Feel free to shoot us a note at [email protected]!

When will I receive my refund?

You should receive your refund upon the first carrier scan. Please note, it can take 3-5 business days for a refund to credit back to your original form of payment.

My package arrived damaged, what should I do?

We’re sorry to hear that! Please send a photo to our Customer Care Team at [email protected] and include your order number so we can take a closer look and help with a solution!